Privacy Policy

Last updated: 29-06-2026

1. Who We Are

Zari360 is a free business-to-business (B2B) network, marketplace, and jobs platform built for India's textile trade. The public-facing product is called "Connect." Underneath Connect, we also offer business management (ERP) tools such as attendance, payroll, GST billing, and production tracking.

Zari360 serves textile traders, karigars (artisans), dalals (brokers), mills, and training institutes, primarily in Gujarat and across India. Our website is available at https://zari360.in and the platform supports Gujarati, Hindi, and English.

Zari360 is operated by an India-based company. We process personal data in accordance with India's Digital Personal Data Protection Act, 2023 (the "DPDP Act") and the Digital Personal Data Protection Rules, 2025 (the "DPDP Rules").

In this policy, "we," "us," and "our" refer to Zari360. "You" and "your" refer to you, the user of our platform. For the purposes of the DPDP Act, you are the "Data Principal" and Zari360 is the "Data Fiduciary" that decides how and why your personal data is processed.

If you have any questions about this policy or your personal data, you can contact us at official@zari360.in.

2. What Personal Data We Collect

We collect only the personal data we need to run the platform and provide our services. The data we collect includes the following categories.

2.1 Account data

• Name
• Mobile number
• Email address
• Password or login credentials (stored in a secured, hashed form)
• Preferred language

2.2 Profile data

• Profile photo and cover photo
• Headline, bio, and description
• Role on the platform (for example, trader, karigar, dalal, mill, or institute)
• Skills, services offered, work experience, and education
• Location and district
• Links and contact details that you choose to add

2.3 Business data

• Business or company name
• Business type and category
• GST number and other tax or registration details (where you choose to provide them)
• Business address and contact information
• Company pages, storefronts, product listings, job postings, and quotes you create

2.4 Content you create

• Posts, comments, and reactions
• Listings, jobs, and requests for quotation (RFQs)
• Messages you send and receive through the platform
• Reviews, ratings, and other user-generated content

2.5 Usage and device data

• Pages you visit and features you use
• Actions you take, such as searches, clicks, and time spent
• IP address
• Device type, operating system, and browser type
• App or browser version
• Approximate location derived from your IP address or device settings
• Log data and diagnostic information

2.6 Cookies and similar technologies

We and our partners use cookies and similar technologies (such as local storage and tracking pixels) to keep you logged in, remember your preferences, measure usage, and, on the Connect pages, to serve advertising. See Section 5 (Cookies and Tracking) and Section 6 (Third-Party Advertising) for details.

3. How We Use Your Data

We use your personal data for the following purposes:

• To create and manage your account
• To provide, operate, and maintain the platform and its features
• To show your profile, content, listings, and business information to other users as intended by the product
• To connect buyers, sellers, employers, job seekers, brokers, and institutes
• To enable messaging and other communications between users
• To provide the ERP tools (such as attendance, payroll, GST billing, and production) to businesses that use them
• To personalize your experience, such as feed ranking, search results, and suggestions
• To send service-related notifications and updates
• To measure and improve the performance and reliability of the platform
• To serve advertising on the Connect pages (see Section 6)
• To detect, prevent, and address fraud, abuse, security issues, and violations of our terms
• To handle reports of harmful or unlawful content and to run content moderation
• To comply with applicable laws and respond to lawful requests from authorities

4. Legal Basis and Consent (DPDP)

Under the DPDP Act, we process your personal data on the following bases:

• Your consent. When you sign up and use the platform, you provide consent for us to process your personal data for the purposes described in this policy. Where the law requires specific consent (for example, for certain cookies and advertising), we ask for it.
• Certain legitimate uses permitted by the DPDP Act, such as where you voluntarily provide your data for a specified purpose, and processing necessary to comply with the law.

Your consent is free, specific, informed, unconditional, and unambiguous, and you give it through a clear affirmative action. You can withdraw your consent at any time. Withdrawing consent does not affect processing that already took place while your consent was valid. If you withdraw consent that we need to provide a particular service, we may no longer be able to provide that service to you. To withdraw consent, you can change your settings where available or contact us at official@zari360.in.

5. Cookies and Tracking

We use cookies and similar technologies for these purposes:

• Essential cookies that keep you logged in and keep the platform secure and working
• Preference cookies that remember choices such as your language
• Analytics cookies that help us understand how the platform is used (see Section 7)
• Advertising cookies on the Connect pages, used by us and by third-party vendors (see Section 6)

You can control cookies through your browser settings. Most browsers let you block or delete cookies. If you block essential cookies, parts of the platform may not work properly. For advertising cookies, you can also use the controls described in Section 6.

6. Third-Party Advertising

We show advertising only on the Connect pages (the pages under /connect). We do not show third-party advertising on the ERP tools.

We use Google AdSense to serve ads on the Connect pages. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website and to other websites. Google's advertising cookies enable Google and its partners to serve ads to you based on your visit to our site and/or other sites on the internet. Third parties may also place and read cookies on your browser, or use web beacons and similar technologies, to collect information while you use the Connect pages.

You can learn more about how Google uses information from sites that use its services, and you can manage your ad preferences, using the following links:

• How Google uses information from sites or apps that use its services: https://policies.google.com/technologies/partner-sites
• Opt out of personalized advertising through Google Ads Settings: https://adssettings.google.com

You may also be able to opt out of personalized advertising from some third-party vendors by visiting https://www.aboutads.info or https://optout.networkadvertising.org. We do not control these third parties or their use of cookies, and their use of your data is governed by their own privacy policies.

7. Analytics

We use analytics tools to understand how people use the platform so we can improve it. These tools include:

• Google Analytics 4 (GA4)
• PostHog

These tools collect usage and device data, such as pages visited, actions taken, approximate location, and device and browser information. We use this information in aggregate to measure usage, fix problems, and improve features. These providers process data on our behalf as processors, and their use of data is also subject to their own terms and policies.

8. Data Sharing and Processors

We do not sell your personal data. We share personal data only as described below:

• With other users, where the product is designed to show it (for example, your public profile, posts, listings, jobs, company pages, and messages you send to other users).
• With service providers and processors who help us run the platform, such as cloud hosting, storage, communications, analytics, and advertising providers. These providers process data on our instructions and under appropriate safeguards. Examples include Google (advertising and analytics) and PostHog (analytics).
• For legal and safety reasons, where we believe in good faith that sharing is necessary to comply with the law, enforce our terms, respond to lawful requests from public authorities, or protect the rights, safety, and security of our users, the public, or Zari360.
• In a business transfer, such as a merger, acquisition, or reorganization, in which case we will take steps to ensure your data continues to be protected.

9. Data Retention

We keep your personal data only for as long as we need it for the purposes described in this policy, or for as long as the law requires us to keep it. For example:

• We keep account and profile data while your account is active.
• We keep certain records, such as tax, billing, and transaction records, for the period required by Indian law.
• We may keep some data for a limited time after account deletion to comply with legal obligations, resolve disputes, and prevent fraud and abuse.

When we no longer need your personal data, we delete it or anonymize it. You can ask us to delete your account and data as described in Section 11.

10. Cross-Border Transfer

Some of our service providers, including Google, may store and process data on servers located outside India. Where this happens, we take reasonable steps so that your personal data continues to be protected and handled in line with this policy and applicable law. By using the platform, you understand that your data may be processed outside India for the purposes described in this policy. We do not transfer data to any country or territory that has been restricted by the Government of India for such transfers.

11. Your Rights Under DPDP

As a Data Principal under the DPDP Act, you have the following rights, subject to the conditions and exceptions in the law:

• Right to access. You can ask for a summary of the personal data we process about you and how we process it.
• Right to correction and updating. You can ask us to correct inaccurate or misleading data, and to complete or update incomplete data.
• Right to erasure. You can ask us to delete your personal data where it is no longer needed for the purpose it was collected, unless the law requires us to keep it.
• Right to withdraw consent. You can withdraw your consent at any time, as described in Section 4.
• Right to grievance redressal. You can raise a complaint with our Grievance Officer (see Section 13).
• Right to nominate. You can nominate another individual to exercise your rights in the event of your death or incapacity, as provided under the DPDP Act.

To exercise any of these rights, contact us at official@zari360.in or our Grievance Officer (see Section 13). We may need to verify your identity before acting on your request. If you are not satisfied with how we handle your request, you have the right to approach the Data Protection Board of India.

12. Children

Zari360 is a platform for adults and is intended only for users aged 18 years and above. We do not knowingly allow children under 18 to create accounts or use the platform. We do not knowingly collect personal data from children, and we do not serve targeted advertising to minors. If we learn that we have collected personal data from a child without the consent required by law, we will delete it. If you believe a child has provided us with personal data, please contact us at official@zari360.in.

13. Grievance Officer Contact

In line with the DPDP Act and the DPDP Rules, we have appointed a Grievance Officer to address your questions and complaints about how we handle your personal data.

• Grievance Officer
• Email: official@zari360.in

You can write to the Grievance Officer to raise a complaint or to exercise your rights. We will respond within the timelines required by applicable law. If you are not satisfied with the response, you may approach the Data Protection Board of India.

14. Security

We take reasonable security measures to protect your personal data against unauthorized access, use, disclosure, alteration, and loss. These measures include access controls, encryption of credentials, secure hosting, and limits on who can access data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a personal data breach occurs, we will follow the notification requirements under the DPDP Act and the DPDP Rules.

15. User-Generated Content and Reporting

The platform lets users create content such as posts, profiles, listings, jobs, and messages. Content you share publicly can be seen by other users. We provide a Report mechanism so users can flag content that is harmful, unlawful, or against our rules, and our admin team reviews these reports and moderates content. To report content, use the report option available on posts, profiles, and listings, or contact us at official@zari360.in.

16. Contact Us

If you have questions, requests, or complaints about this policy or your personal data, contact us at:

• Email: official@zari360.in
• Grievance Officer: official@zari360.in

17. Changes to This Policy

We may update this policy from time to time, for example to reflect changes in our services, technology, or the law. When we make changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify you through the platform. Please review this policy from time to time to stay informed.

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This is a starting template. Have it reviewed by a qualified Indian lawyer / CA before relying on it.